The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Evidence must include observation of performance in the work environment or in a simulated work setting or the inclusion of assessment tasks that are realistic and relevant to work in an employment services area

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment include access to:

a relevant workplace or an appropriately simulated environment where assessment may take place

equipment and resources normally used in the workplace

Method of assessment may include:

Observations

Questioning

Case studies

Skills tasks or projects

Written assignments

Evidence gathered from the workplace environment

Third party reports

Demonstration over a period of time to ensure consistency of performance

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Identity, roles and needs of key stakeholders involved in contract management and delivery

Contractual requirements

Ramifications of non-compliance

Relevant legislation

The principles of anti-discrimination, duty of care, ethical behaviour, natural justice

Essential skills:

It is critical that the candidate demonstrate the ability to:

Demonstrate understanding of the role of the purchaser and the needs of key stakeholders involved in contract management and delivery

Explain contract provisions relevant to own job role and responsibilities

Apply relevant organisation policies and procedures that relate to contractual compliance

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Access contractual documentation and organisation policies and procedures; needs of stakeholders; and legislation relevant to employment services

Apply oral communication skills required to liaise with other stakeholders and colleagues, providing and eliciting information from clients and employers, and acknowledging and responding to a range of views

Apply written communication skills required to fulfil job roles as specified by organisation/service:

the level of skill may range from reading and understanding contracts and organisation policies and procedures, to documenting needs/ requirements of clients and employers, to preparing correspondence and business documents

Apply interpersonal communication skills including working with others, displaying empathy with clients and an ability to relate to persons from diverse backgrounds and with multiple barriers to employment

Apply problem solving skills to solve problems relating to contractual compliance, including compliance with code of practice

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Government includes:

Federal

State

Local

Contract includes, but is not limited to:

Contracts to deliver employment services entered into with government

Contractual requirements include, but are not limited to:

Types of contracted services/ business streams

Service delivery methods and standards

Standards for documentation/ record-keeping and for management of information

Performance requirements (quantitative and qualitative), performance milestones

Performance analysis methods, including audit processes

Legislation relevant to delivery of employment services

Codes of practice

Duty of care provisions

Conflicts of interest

Fees, payment processes and schedules; payable and non payable outcomes

Fraud prevention measures

Contract dispute processes

Penalties and implications of non-compliance with contractual requirements

Services to priority client groups

Relevant legislation relates to, but is not limited to:

Privacy Act

Trade Practices Act

Social Security Act

Disability Services Act

Employment Agents Act

Federal legislation that addresses discrimination, e.g. Disability Discrimination Act, Race Discrimination Act, Sex Discrimination Act

State legislation relating to Anti-Discrimination

Financial Management and Accountability Act

Crimes Act

Corporations law

Archives Act

Freedom of Information

Workplace Relations Act

Human Rights and Equal Opportunity Commission Act

Occupational Health and Safety Act

State child protection legislation